Why Work With Us?

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Here's what our satisfied customers are saying about us:

When I started looking to buy a house, I was a complete newbie. I knew nothing about the house-buying process; I had never owned any property before. Then I met Lisa Palumbo -- and that made all the difference! At our first meeting Lisa asked me all the right questions: what type of life-style did I live? What type of home was I looking for? In what town? What was my budget? Did I have any specific concerns/questions? 

She let me set the pace in the house-hunting process, which was very important to me (and I later realized this didn't always happen smoothly with other real estate agents). With Lisa, I never felt rushed; I never felt pushed to make a bid on a house. And she showed me as many houses as I wanted to see. She was clearly not looking to make a quick commission and move on to the next client. And I very much valued her for her individualized attention. 

Another quality that I noticed in Lisa was her patience in tutoring me through the house-buying process. She reminded me of when I need to get prequalified for a mortgage; when I needed to have a home inspection appointment ready; when I needed to contact a lawyer. All her recommendations were excellent. All were incredibly knowledgeable, efficient, and personable. 

I could not have found a better real estate agent. After comparing notes with several friends and colleagues, I realize that I was very lucky to have stumbled upon one of the best real estate agents in town. Her goal was to make sure that I found the home I wanted and to do everything she could to make it happen. 

For the record, thanks to Lisa's guidance, I put a bid on one house only and that was the house I bought. I recommend Lisa Palumbo's services very highly!

Thanks to Lisa Palumbo's limitless professionalism and knowledge, purchasing our first home was not only a breeze, but a sincerely pleasant experience. 

We called Lisa on a Friday afternoon and had an appointment to meet with her the next morning. We couldn't believe how easy Lisa made the process for us. Being first time home-buyers, we needed guidance and direction and Lisa was right there every step of the way. Not only was Lisa responsive to our calls and emails, she was in tune with what we were looking for in a house and its location. She went above and beyond to reach us when we were on vacation and the house we thought we had missed out on suddenly became available. Four weeks later, we moved into the house we were dreaming of! Thanks, Lisa!

We worked with a couple of realtors before we stumbled upon Lisa's website. She looked friendly and professional so we gave her a call. They say that you shouldn't judge a book by its cover, but we did just that and we're so glad we did! Lisa worked tirelessly with us for two years. We had two deals that fell through after Lisa put in hours of work on our behalf. But she was never defeated (even when we were)! Instead, she offered us important perspective on the fickleness of the market, she showed us more houses, and she kept us in the real estate game. Lisa is a true professional who takes her work seriously - she was always available to us for showings and she worked around our busy schedules. In the end, we found our dream house and Lisa helped us to negotiate a good deal. We've learned a lot about the house-buying process and we credit Lisa for seeing us through to the finish line. 

We worked with a couple of realtors before we stumbled upon Lisa's website. She looked friendly and professional so we gave her a call. They say that you shouldn't judge a book by its cover, but we did just that and we're so glad we did! Lisa worked tirelessly with us for two years. We had two deals that fell through after Lisa put in hours of work on our behalf. But she was never defeated (even when we were)! Instead, she offered us important perspective on the fickleness of the market, she showed us more houses, and she kept us in the real estate game. Lisa is a true professional who takes her work seriously - she was always available to us for showings and she worked around our busy schedules. In the end, we found our dream house and Lisa helped us to negotiate a good deal. We've learned a lot about the house-buying process and we credit Lisa for seeing us through to the finish line. 

Lisa, you are still very often thought of as we create our new home. I know that the bumps in the road would have been much harder to get over (and with far more anxiety) without your wonderfully calm, professional attitude and good humor. I'm very glad you’re a realtor for our sake, though sorry for the kids who will no longer benefit from what I bet would have been an amazing experience with you as a teacher. I am starting to realize that they both take a lot of the same qualities and we have benefitted from your presence in making this life-changing move. Thank you for everything you put into getting us here. 

Lisa Palumbo is a playmaker! Not only did Lisa somehow find us the home of our dreams, she negotiated a price far below asking price for us AND procured us a significant state grant that took this dream home of ours and made it a reality. If you combine the negotiations Lisa did on our behalf with the grant she made happen for us, a $340,000 asking price one year ago became a $215,000 accepted offer today. 

We had not even been considering houses of this quality when Lisa gave us a call and said, “I found a house I’d like you to check out.” We walked into a turn-key home on 3+ acres well within an area we wanted to live. We instantly loved it and thought “Great, but there is no way we can afford this home.” Thanks to Lisa, two months later, we still wake up and pinch ourselves and say “This is our home!” We cannot believe it - and we owe it all to Lisa Palumbo. With the deepest appreciation,

We spent approximately four years working with Lisa Palumbo, trying to find the right house. Lisa’s patience, honesty, and optimism really brought us through the dark times, when we felt we'd never find what we were after. She never tried to nudge us to buy something that wasn't right and--in fact--she gently dissuaded us from settling for the wrong house a couple of times. She knows the real estate market very well and has a good sense of prices; plus, she always pays attention to the nitty gritty house details (furnace age, electrical updating, roof condition, etc.) that aren't obvious at first glance. Lisa is friendly and fun to hang out with. She has great relationships with the other realtors in town so she's able to arrange showings quickly and was able to negotiate strongly and effectively on our behalf. She's just a really honest, genuine person and her authenticity and pleasant personality made all the difference during our stressful house search.

Lisa Palumbo is an amazing person / counselor / realtor / mediator / friend!!!

As a lesbian couple, we needed to find someone who was gay friendly and also, who could successfully assist us in our transition from moving from Germany to Western Massachusetts. As a family of four, which includes kids and pets, we had very particular needs and wants. Lisa took all of them into consideration. She was in constant contact with us overseas, via e-mail and long distance phone calls. She knew us so well just from our conversations that we totally trusted her judgment and were never disappointed in the service she provided.

Lisa would visit houses for us that we saw on the Internet and would send us a virtual tour based on the digital photos she took. When it came to the house we ended up buying, she was ever vigilant in dealing with every situation that came up, that we were just too far away to deal with. Lawyers, the seller, the seller's realtor, putting in a new septic system, having the chimney cleaned, and everything that was involved with the house inspection - she dealt with in our absence and "virtually" held our hands to help us get through the process. She set up appointments for us to speak to "experts" who explained every detail of the septic system and the house inspection report.

Afterwards, she even lent us furniture because ours was on a ship for six weeks. From beginning to end, she was there for us and we feel very lucky and fortunate to have met and worked with Lisa Palumbo.

We didn't know Lisa before we moved to town and actually had parted ways with our first realtor when things didn't work out. The short story is that Lisa is a savvy, intelligent, genuine, likeable person, and an excellent realtor. We had a tough time finding the right place and in retrospect we were being pretty picky in a slow wintertime market. She waited patiently for us to find a place with the "right feel" without ever pushing us or hurrying us to buy. On the other hand when we did decide to put feeler bids out it was all systems go for Lisa .... the bid was on the sellers agent's desk with all the appropriate paperwork within an hour or two, even if she had to track us down to have us sign forms. She was able to network well with the other agents. I think her ability to form friendly professional relationships with them helped us a lot. 

When we finally found the perfect home, unfortunately it wasn't really a secret. The sellers were motivated to move quickly and no less than five bids were ultimately submitted for a single round of closed bidding, all coming in above the asking price (not to worry, a pretty unusual circumstance out here and the house was under priced). We were 1,000 dollars below the highest bid ..... and we got the house! Lisa had the value pegged just about perfectly, and a combination of this and her ability to polish our bid and connect with the sellers made the difference. 

There are dozens of qualities that seem to help realtors succeed - interpersonal skills, business acumen, work ethic, etc .... but the bottom line to me, and the hardest quality to judge at first, is whether you can trust the person who is helping you spend your money. There are plenty of potential conflicts of interest that arise during the process, and if personal integrity is a question with your realtor it’s going to take a lot of the fun out of it. All the other things don't matter much if your agent is not really working for you. We trust Lisa and she earned that from us over a period of months.

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